CUSTOMER
Monitor queue dispersion for better guest experience
Queue Monitoring
Measure the rate at which queues get disbursed at the counter. This reflects upon the efficiency of the counter and customer satisfaction. It also prepares you well to handle guest better during peak periods.
Know if the guests are being left unattended
Customer Service Monitoring
Measure number of times customers are standing at the counter un-attended.
RESTAURANT
Capture the productivity of your staff
Staff Idle Time Analysis
Measure the rate at which queues get disbursed at the counter. This reflects upon the efficiency of the counter and customer satisfaction. It also prepares you well to handle guest better during peak periods.
Ensure genuine transactions at the cash till
Pilferage Monitoring
Monitor each cash transaction and ensure that receipt gets printed every time payment is collected from the customer.
Monitor table service and cleanliness
Table Cleanliness
Monitor how soon the table gets cleaned and how is the general cleanliness of the restaurant.
Monitor kitchen hygiene parameters
Kitchen Hygiene Monitoring
Keep an eye on the hygiene of the kitchen and staff – such as rodent monitoring, veg vs. non veg hygiene, number of times kitchen staff is washing hands, and staff wearing head gear or not.